Shipping Policy

Thank you for shopping with TOOOY.
Please review our shipping policy below to understand how we process and deliver your orders.

1. Shipping Locations

We currently ship to multiple countries worldwide.
Available shipping destinations and options will be displayed at checkout.

2. Order Processing Time

  • Orders are typically processed within 1–3 business days after payment confirmation.

  • Orders placed on weekends or holidays will be processed on the next business day.

Please note that processing time is separate from shipping time.

3. Shipping Time

Estimated delivery times vary by location:

  • United States: 7–15 business days

  • Europe: 7–20 business days

  • Other Countries: 10–25 business days

Delivery times are estimates and may vary due to customs clearance, carrier delays, or local delivery conditions.

4. Shipping Fees

  • Shipping fees (if applicable) are calculated and displayed at checkout.

  • Promotional free shipping offers may apply to selected products or regions.

5. Tracking Information

  • Once your order has been shipped, a confirmation email with tracking information will be sent.

  • Tracking updates may take 24–72 hours to appear after shipment.

6. Customs, Duties & Taxes

  • International orders may be subject to customs duties, taxes, or import fees.

  • These charges are determined by local authorities and are the responsibility of the customer.

  • TOOOY is not responsible for delays or additional fees caused by customs clearance.

7. Incorrect Address & Failed Delivery

Please ensure that your shipping address is accurate and complete.

  • TOOOY is not responsible for lost packages due to incorrect or incomplete addresses provided by the customer.

  • If a package is returned due to a failed delivery, reshipping fees may apply.

8. Lost or Delayed Packages

If your package appears to be lost or significantly delayed, please contact us at 2504346155@qq.com.
We will assist in investigating the issue with the carrier.

9. Shipping Policy Updates

We reserve the right to update this Shipping Policy at any time.
Any changes will be posted on this page and will take effect immediately.