Service Policy

At TOOOY, customer satisfaction is very important to us.
This Service Policy outlines how we provide support, handle orders, and assist our customers.

1. Customer Support

If you have any questions about our products, orders, or services, please feel free to contact us.

  • Email: 2504346155@qq.com

  • Support Hours: Monday – Friday, 9:00 AM – 6:00 PM (GMT)

We aim to respond to all inquiries within 24–48 business hours.

2. Order Processing

  • All orders are processed after payment is successfully confirmed.

  • Orders are typically processed within 1–3 business days.

  • Once your order is shipped, you will receive a confirmation email with tracking information (if applicable).

Please note that processing time does not include shipping time.

3. Shipping & Delivery

  • Shipping times may vary depending on your location and selected shipping method.

  • Estimated delivery times are provided for reference only and may be affected by customs, local carriers, or unforeseen delays.

  • TOOOY is not responsible for delays caused by customs clearance or incorrect shipping information provided by the customer.

    4. Returns & Refunds

    We want you to be happy with your purchase.

    • If you receive a defective or incorrect item, please contact us within 7 days of delivery.

    • Items must be unused and in original packaging to be eligible for return.

    • Refunds will be issued once the returned item is received and inspected.

    Please note:

    • Return shipping costs may be the responsibility of the customer unless the issue is caused by us.

    • Certain items may be non-returnable for hygiene or safety reasons.

5. Cancellations & Changes

  • Orders can only be canceled or modified before shipment.

  • Once an order has been shipped, we are unable to cancel or make changes.

6. Product Information

We strive to provide accurate product descriptions and images.
However, slight differences in color, size, or packaging may occur due to lighting, screen settings, or production batches.

7. Responsibility & Liability

TOOOY is not responsible for:

  • Damage caused by misuse of products

  • Delays or losses due to force majeure events (including but not limited to natural disasters, strikes, or logistics disruptions)

8. Policy Updates

We reserve the right to update or modify this Service Policy at any time.
Any changes will be posted on this page and take effect immediately.